Frequently Asked Questions

All our bags at Bag Tree are made from high-quality, ethically-sourced genuine leather, ensuring both durability and luxury. Each bag is handcrafted with precision, bringing out the natural textures and color richness of the leather.

Yes! We provide **free shipping worldwide**. No matter where you are, we ensure that your leather bag arrives safely at your doorstep through trusted carriers like Skynet, FedEx, and DHL.

Once your order is dispatched, we’ll send you a shipping confirmation email with tracking details. You can monitor your bag’s journey using the link provided, giving you real-time updates on its progress.

If you’re not fully satisfied, you can return your purchase within 15 days of receiving it. To qualify, the bag must be unworn, in original condition, and have all tags intact. Unfortunately, customized items are not eligible for return.

To maintain your leather bag’s quality, avoid exposure to direct sunlight and excessive moisture. Use a leather conditioner periodically to clean and protect the leather. Store it in a cool, dry place, ideally in the provided dust bag.

Orders can be canceled or changed within 24 hours. After that, production begins, and we may be unable to modify it. For urgent requests, email us at support@bagtree.shop.

Yes! You can personalize your bag with custom colors, textures, and even monogramming. Please note, custom orders may take longer to process and are not eligible for returns.

Orders typically take 3-7 business days for standard delivery, depending on your location. For customized bags, delivery may take up to 10 business days.

We accept a variety of secure payment methods, including Visa, MasterCard, American Express, and PayPal.

Our support team is available via email at support@bagtree.shop. We aim to respond within 24 hours on business days.